Frequently Asked Questions
1. Can customers pick up and return rentals themselves?
A: If a technical issue were to occur, we would like to be present during set up. For this reason, unfortunately, we do not allow customers to pick up or return any of our rental items.
2. What are the dimensions of your rental items?
A: Please contact for more details.
3. Is tax included in the rates mentioned on your website?
A: Tax is not included in the price.
4. What is included in the rates mentioned on your website?
A: Delivery, set up, tear down and pick up by midnight at the latest are all included in the rental rates. Also, the prices cover travel up to 90km roundtrip from Cloverdale.
5. What time are rentals picked up?
A: Pick up by midnight is included in the rental price. Also, depending when, we are able to pick up the next day at no additional cost. However, we advised customers to check with their venue first if they are okay with storing the letters overnight. If pick up after midnight is requested, additional fees will be applied.
6. Do you do events outside of Vancouver?
A: Yes, we are able to offer our services outside of the Vancouver Lower Mainland. However, we charge a roundtrip travel fee for event locations over 90km from Cloverdale.
7. What is required to confirm my booking?
A: A signed contract and a 20% non-refundable deposit must be submitted in to confirm your booking. Then, the final balance is due 14 days before your event.
8. What is your cancellation policy?
A: Cancellations are accepted 14 days before the event date for a 80% refund. Cancellations made less than 14 days before the event date will only receive a 50% refund. Cancellations made 7 days before the reservation will not receive any refund.
9. Do you sell marquee signs?
A: We do not sell any marquee signs or any of our rental items.
10. Do you offer any additional services?
A: Yes, our sister company, Three Cheers Events, offers event management packages, where we can offer you a 10% discount if combined with Vancity Letter rentals.
Do you have additional questions? Contact us now.